The fastest way to reach a person is email — we read everything ourselves.
Radiaelle is owned and operated by LILYKISS CO.,LIMITED.
| Brand | Radiaelle |
| Legal entity name | LILYKISS CO.,LIMITED |
| Registered office | FLAT/RM 1605 HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET MONGKOK KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://radiaelle.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
Our support address is in the footer of every page. Include your order number if your question is about an order, and a photograph if something arrived damaged — it saves a round trip.
We aim to answer within one business day and treat two as the outside limit. If your message needs a courier enquiry we will still reply straight away to confirm we have it, then follow up when the carrier responds.
Company name, registered address and contact email are printed in the footer of every page, along with the payment methods we accept. Please use email rather than post for anything about an order — returned parcels and letters go to different places.
Wholesale is not something we do at present. Journalists and reviewers are welcome to write with a deadline and a request; we can usually supply specifications and images quickly.
Include your order number, the item concerned, and what you would like us to do. If you are asking about an address change that has not taken effect yet, say so at the top; we read messages in order and an urgent line at the start gets handled first.
Where something has arrived damaged, send a wide shot and a close-up, plus a picture of the outer packaging if it was clearly mishandled. We do not ask for the item back before you have heard from us, so there is no need to return anything yet.
We aim to answer the same business day and treat the next as the deadline. Messages that arrive overnight or at the weekend queue for the next weekday morning, and where an answer depends on a carrier response we confirm receipt immediately and follow up when it arrives.
Send a follow-up in the same thread and it reaches whoever already has your details. If a reply has not arrived inside two business days, that is unusual and worth flagging to us directly.
Our registered address is in the footer and is fine for formal correspondence, but please do not post returns there: returned parcels go to a different location and a letter will not reach the warehouse. Returns must go to the address we give you with a return reference, because the registered office cannot accept parcels.
For editorial requests, tell us the outlet, the deadline and the assets you need and we will send what exists. Wholesale and affiliate enquiries are politely declined — there is no programme to join at the moment. We do not run affiliate or wholesale programmes at present, so there is nothing to sign up for.
Questions about this page? Write to [email protected] and we will answer within one business day.