The four things that tend to worry people about an unfamiliar shop, answered in order.
Card details are entered on our payment provider's own secure interface, so your number never passes through this site and we cannot store it. We see the last four digits and the result, and nothing more.
Only the details needed to send an order are kept, plus the email address you gave us if you subscribed. There is no advertising profile and no data sold to third parties; deletion requests are honoured where accounting rules allow.
Tell us and we will fix it: refund, replacement or carrier enquiry, depending on what went wrong. Damaged or incorrect items are returned at our cost, and refunds are processed within three business days of the parcel reaching us.
There is one newsletter and it goes only to people who opted in, with a one-click unsubscribe. If you would rather hear nothing, unsubscribe once and it takes effect immediately; order confirmations will still arrive.
Take something you already own that fits the way you want, lay it flat, and measure it the same way the listing measures its chart. Lay the garment flat, measure the same points the chart uses — chest, waist, length — and pick the column that matches, not the letter.
Composition and care are listed in full on every product page, including the awkward parts — a print that must not be ironed directly, a knit that prefers drying flat. Knowing that before the parcel arrives prevents most of the disappointment.
tell us within thirty days of delivery and we refund to the original payment method. No argument, no restocking fee.
Damage in transit is our problem to solve, not yours to prove. You choose between a replacement and a refund that includes any shipping you paid, and we do not ask you to keep packaging you have already thrown away.
The details needed to deliver your order and nothing more: name, address, email, and a telephone number where the courier requires one. Card numbers are handled by the payment provider, marketing email only goes to people who asked for it, and nothing is sold on.
The contact address in the footer reaches a person who can see your order. Requests for a copy, a correction or a deletion are answered within a week, and you never have to explain the situation twice to a different person.
Questions about this page? Write to [email protected] and we will answer within one business day.