These terms cover browsing this site, placing an order and what happens if something goes wrong. By ordering you accept them.
You are welcome to browse, compare and link to these pages. Please do not scrape the catalogue at volume, copy our descriptions wholesale, or attempt to interfere with the checkout. We may update pages, prices and availability at any time.
An order is an offer to buy. It is accepted when we confirm dispatch, not when the confirmation page appears. If an item has sold out between your order and picking, we will tell you and refund that line in full.
Prices are shown in US dollars and are the amount charged. Card payments are authorised when the order is placed and captured at dispatch. If a price was displayed in error we will contact you before charging anything.
Materials and contents are listed on every product page and checked against the stock we hold. Small variation in finish and dye lot is normal in small-batch production. If an item is not as described, the returns policy applies and return postage is on us.
We are responsible for delivering what you ordered and for replacing or refunding it if we do not. Where a delay comes from a courier, a customs hold or weather, we cannot promise a date, but we will track the parcel and keep you informed.
We revise these terms from time to time, and the revision in force at the moment of your order is the one that governs it. The version that applies to your order is the one published when you placed it.
The parcel is our responsibility until it reaches you. Once the carrier has recorded delivery — to you, to a neighbour you nominated, or to the safe place you specified — the risk moves to you, which is why we ask for an address where someone can receive it.
The goods belong to you once the full amount has cleared. If a payment is later reversed, ownership returns to us and we may ask for the goods back.
You do not need an account to buy anything here; the checkout works as a guest. If you do register, you are responsible for keeping the password private and for telling us promptly if you believe someone else has it.
Automated scraping, reusing our product photography elsewhere, attempting to interfere with payment processing, and serial ordering-and-refusing are all outside what this site is for. We may suspend access and cancel unfulfilled orders where the site is being misused.
You are free to link to us and to quote briefly with attribution. Anything larger — a whole description, a set of photographs, a copied page — requires our agreement in writing first.
You may cancel an order before it is dispatched by writing to us; after dispatch the returns policy applies, which gives you thirty days from delivery. Once a parcel is on its way, the thirty-day return window takes over. Where we sent the wrong thing or it arrived damaged, the return is on us.
Tell us what happened and we will tell you what we are going to do about it. If the first reply does not resolve it, say so and we will escalate it internally and come back with a decision rather than another holding message.
We contact you at the email address on the order, so keep it current. For anything you need in writing, use the contact address in the footer and allow a business day for our answer.
Questions about this page? Write to [email protected] and we will answer within one business day.