What you can pay with, how card details are handled, and what to do when a payment does not go through.
We accept Visa, Mastercard and American Express, along with PayPal. The checkout shows only the options that work for the country you have selected, so you will not be offered a method that cannot complete.
Card numbers are captured on the payment provider's hosted form rather than on this site, which is why we cannot retrieve a card number for you. We receive an authorisation result and the last four digits.
With PayPal you complete the payment on PayPal's site and are returned here with the outcome. The order is created on our side in the usual way, and refunds go back to the same PayPal account.
The order total is in US dollars. Any conversion into your own currency is done by your bank at its rate, so the figure on your statement can differ slightly from the order total — that difference is the bank's fee, not a charge from us.
A declined payment usually means the bank wants to verify the transaction; a second attempt or a call to the bank normally clears it. A temporary authorisation may appear on your statement after a failed attempt; it is released by your bank automatically and no money leaves your account on a declined order.
Every page, including checkout, is encrypted in transit. The card form itself belongs to our payment provider, which means the number is typed into their interface and not into this site.
We can see whether a payment succeeded, the amount, and the last four digits of the card so that a refund can be matched to the right transaction. We cannot see the full number, the expiry date or the security code, and we could not look them up even for a support request.
Placing an order asks your bank to authorise the amount. We capture the payment at dispatch; if an order is cancelled before then, the reserved amount simply drops off instead of being refunded.
A confirmation email is sent as soon as the order is accepted, and it doubles as your receipt. If you need an invoice in a company name or with a tax number on it, write to us and we will provide one.
Contact us before raising a dispute with your bank. A pending hold from a failed attempt looks exactly like a payment and disappears by itself; genuine duplicate charges we refund the same day.
If a dispute is raised with the bank, the payment provider will ask us for the order record and the delivery evidence. We supply what we have, and where a claim is upheld the refund is made through the provider to the original card.
Refunds always return to the method that paid — the same card, or the same PayPal account. We cannot send a refund to a different card or pay it out in cash, because that is what prevents someone else claiming your money.
Questions about this page? Write to [email protected] and we will answer within one business day.